1 reviews | Active since Oct 2015
Pathetic service
I app**** for new contract by MTN in kenilworth centre 2 months ago. To date I still have not received the phone. Shortly after application was processed I received notification that contract was approved and would hear from MTN shortly. I never did an had to go there personally to find out they don't have colour I specifically requested. This had to be requested or ordered. Few weeks passed eventually thy got ph in Klerksdorp. Went in them had system errors but I'm actual fact vetting was terminated took too long bad they had to do process again. Bearing in mind it was not my fault they couldn't get colour ph I wanted. No correspondence from them in over week again go to store it was terminated again?!really annoyed process had to be done again and manager guarantees she will personally deal with my contract and resolve matter ASAP. This was almost 2 weeks ago no correspondence from MTN. Phoned today to follow up manager says she will follow up and ph me back. That was 11am this morning and no response for entire day. This is beyond ridiculous and cannot believe putrid service received. I am have been loyal customer of MTN for over 10 yrs looks like I need to go to vodacom!
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephone conversation we investigated with our vetting deaprtment the incorrect payslip amount was captured thats the reason for decline,kindly re-apply the contract at your nearest MTN store and check first with them if the handset you looking for is available then apply.
warm regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephone conversation we investigated with our vetting deaprtment the incorrect payslip amount was captured thats the reason for decline,kindly re-apply the contract at your nearest MTN store and check first with them if the handset you looking for is available then apply.
warm regards
mike