1 reviews | Active since Jun 2015
PATHETIC SERVICE!!
Approximately 5 months ago I bought a laptop from MTN KeyWest and on the 19th of September the laptop shut down and did not work, I took it in for repairs asap for it is my work station and I needed it to be repaired or replaced ASAP!! According to contract a replacement will be made of the laptop if it breaks within the 6 month peroid, which it did! The consultant that assisted me with the issue stated that he will contact me within 24hours to discuss the matter. Ever since I have not heard from them! Yesterday on the 28th of September I went in to the store and they stated that the laptop is still in the queue to see what the problem is! According to me the laptop should be replaced! I am stuck at work without a laptop and this is causing loss of income! Please assit with this matter!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike