AY
Amanda Y
1 reviews | Active since Sept 2015
25 Sept 2015, 09:56
PATHETIC SERVICE!!!!
I am unfortunately on a prepaid contract with MTN. From the time I upgraded the contract I have been receiving endless problems with MTN!!! I am sick and tired of this network. I will have to phone in all the time and query why I havent received my package since the upgrade. My package comes in on the 14th of each month but till today I have NOT received anything but they are more than happy to debit my account! I called in on Tue morning and they advised me it will be resolved in 2-24hours and still nothing is happening. They cannot even explain to me why I have to call in ALL the time to receive my package. As a paying customer I deserve a better service than this ****. MTN service SUCKS!
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MTN South Africa's replyOfficial
25 Sept 2015, 18:14Hello AmandaY,
Thank you for post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have noted that 200 sms's, 300MB + 165MB (Promo data bundles) and 100 minutes were credit on your number *** on 2015-09-14.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Thank you for post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have noted that 200 sms's, 300MB + 165MB (Promo data bundles) and 100 minutes were credit on your number *** on 2015-09-14.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
MTN South Africa's reply25 Sept 2015, 18:14
Official
Hello AmandaY,
Thank you for post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have noted that 200 sms's, 300MB + 165MB (Promo data bundles) and 100 minutes were credit on your number *** on 2015-09-14.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Thank you for post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have noted that 200 sms's, 300MB + 165MB (Promo data bundles) and 100 minutes were credit on your number *** on 2015-09-14.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***