PATHETIC SERVICE

ON 7 AUGUST I WROTE TO COMPLAIN ABOUT MY RIDICULOUS ACCOUNT WHICH IS THE RESULT OF STONERIDGE THAT MESSED UP WITH AN UPGRADE ON ONE OF THE PHONES ON MY CONTRACT. ON 21 AUGUST LUNGI RESPONDED MERELY STATING WHAT I WAS ALREADY TOLD AND IGNORING THE FACT THAT THE ACCOUNT IS A RESULT OF MTN MESSING UP ON AN UPGRADE. I COMMENTED ON HER RESPONSE ON 25 AUGUST. I AM STILL WAITING FOR SOMEONE TO RESPOND TO THE FACT THAT THEY CAUSED THE ISSUE AND FURTHER TO EXPLAIN HOW THEY CAN CHARGE R9,605.11 FOR 17.17GB (SHOULD COST ABOUT R1,400.) TODAY I RECEIVED AN SMS TO ADVISE THAT MY SERVICE WILL BE SUSPENDED IF MY ACCOUNT IS NOT PAID. YOU DO NOT HAVE THE DECENCY TO PICK UP THE PHONE AND GET THIS MATTER SORTED. YOU CUSTOMER SERVICE IS NON-EXISTENT. IT WILL ONLY BE COMMON DECENCY TO GET SOME VERBAL RESPONSE FROM SOMEONE IN THE HIRARGY IN ORDER TO GET THE MATTER SORTED.