SV
Shawn V
1 reviews | Active since Sept 2015
10 Sept 2015, 17:51
Pathetic service
After many struggles with MTN I moved over to Vodacom in Jan this year. The number porting has been working properly until 26 Aug when someone at MTN reactivated my ported number as a prepaid number on their network. Needless to say because of the activation on both networks I am losing all calls made from MTN numbers. After 3 store visits and *********** staff passing the buck I've had enough. This costing me money and I need this rectified!!! I have never left this store happy, not once!
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MTN South Africa's replyOfficial
11 Sept 2015, 13:58Hello Reason21,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now escalated the matter directly to the Prepaid Departments management team and the Mobile Number Portability Support team to investigate and confirm how your number that has been active with Vodacom has now been activated on our network as a prepaid number.
We've requested that they provide you with feedback and confirmation of the problem being resolved.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now escalated the matter directly to the Prepaid Departments management team and the Mobile Number Portability Support team to investigate and confirm how your number that has been active with Vodacom has now been activated on our network as a prepaid number.
We've requested that they provide you with feedback and confirmation of the problem being resolved.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply11 Sept 2015, 13:58
Official
Hello Reason21,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now escalated the matter directly to the Prepaid Departments management team and the Mobile Number Portability Support team to investigate and confirm how your number that has been active with Vodacom has now been activated on our network as a prepaid number.
We've requested that they provide you with feedback and confirmation of the problem being resolved.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now escalated the matter directly to the Prepaid Departments management team and the Mobile Number Portability Support team to investigate and confirm how your number that has been active with Vodacom has now been activated on our network as a prepaid number.
We've requested that they provide you with feedback and confirmation of the problem being resolved.
Regards
Tim
MTN Complaints Management Team