1 reviews | Active since Sept 2015
PATHETIC SERVICE
Hi have been trying to cancel the contract on my cell phone with MTN since 9 July 2015 for my 083 number but have experience terrible service from consultants telling me that the cancellation department isn't available, there is are managers available and they keep saying that the contract will be cancelled in 3 business days. It has been 2 MONTHS!!!! CANCEL MY CONTRACT I DO NOT WANT TO UPGRADE IT, I WANT IT CANCELLED!!<br> <br> # I SPOKE SIBONGILE MVAKALI 09/07/2015 AND WAS HOLDING THE LINE FOR 40 MINUTES AND SHE ADVISED THAT THE CONTRACT WILL BE CANCELLED IN 3 WORKING DAYS.<br> #I SPOKE TO ANDREW CRUOCH 11/07/2015 AND WAS ON THE LINE FOR 20 MINUTES HE WAS THE RUDEST MOST UNHELPFUL CALL CENTRE AGENT THAT I HAVE EVER SPOKE TO.<br> #I SPOKE TO CELILIA 09/08/2015 WHO NOW SAYS I SHOULD SEND AN EMAIL AS THERE HAS BEEN NO CANCELLATION REQUEST <br> <br> SO THIS IS MY FINAL REQUEST FOR THE CONTRACT TO BE CANCELLLED BEFORE LEGAL ACTION IS TAKEN AND I DO NOT WANT TO HEAR ABOUT 3 WORKING DAYS JUST CANCEL THE CONTRACT!!!<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i have tried to Contact you with regards the contract cancellation for Cell phone number : ***. But there was no Answer, Kindly advise if you would like to Cancel the number permanently or migrate it to prepaid.
And also note that you will forfeit your Airtime and data Bundles once the process is complete.. Kindly Advise.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i have tried to Contact you with regards the contract cancellation for Cell phone number : ***. But there was no Answer, Kindly advise if you would like to Cancel the number permanently or migrate it to prepaid.
And also note that you will forfeit your Airtime and data Bundles once the process is complete.. Kindly Advise.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***