BvdM
Brenda van der Merwe
1 reviews | Active since Aug 2015
16 Aug 2015, 16:55
Pathetic service
Have been emailing customer service since June 2015, its now has been over 3 months and my problem has not been sorted out but every month a debit order is going off my account.
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Replies (1)
MTN South Africa's replyOfficial
08 Sept 2015, 17:11Hello BrendavanderMerw,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time.
We have picked up that the account is on open 2GB, no usage limit has been set up. We have set up the usage limit for the account not to be charged after the 2GB has been used up. This line is now on Open and Top Up, once the 2GB has been used you can load pre-paid data on the sim card.
The May charges if for the previous package Broadband 500 13-4-2015 until 13-5-2015, then the upgrade has been done to the new package and the account has been billed for extra charges after the 2GB has been used up.
We have sent the request to the Online upgrade group Express Telecoms Supervisor to pull the recordings regarding the upgrade done and the agent not educated you as the client. The account balance is R 1,338.94 and this need to be paid cash to bring the account balance to R0.00. Our Bank details : Absa ***, please use your cell *** as your reference.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time.
We have picked up that the account is on open 2GB, no usage limit has been set up. We have set up the usage limit for the account not to be charged after the 2GB has been used up. This line is now on Open and Top Up, once the 2GB has been used you can load pre-paid data on the sim card.
The May charges if for the previous package Broadband 500 13-4-2015 until 13-5-2015, then the upgrade has been done to the new package and the account has been billed for extra charges after the 2GB has been used up.
We have sent the request to the Online upgrade group Express Telecoms Supervisor to pull the recordings regarding the upgrade done and the agent not educated you as the client. The account balance is R 1,338.94 and this need to be paid cash to bring the account balance to R0.00. Our Bank details : Absa ***, please use your cell *** as your reference.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply08 Sept 2015, 17:11
Official
Hello BrendavanderMerw,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time.
We have picked up that the account is on open 2GB, no usage limit has been set up. We have set up the usage limit for the account not to be charged after the 2GB has been used up. This line is now on Open and Top Up, once the 2GB has been used you can load pre-paid data on the sim card.
The May charges if for the previous package Broadband 500 13-4-2015 until 13-5-2015, then the upgrade has been done to the new package and the account has been billed for extra charges after the 2GB has been used up.
We have sent the request to the Online upgrade group Express Telecoms Supervisor to pull the recordings regarding the upgrade done and the agent not educated you as the client. The account balance is R 1,338.94 and this need to be paid cash to bring the account balance to R0.00. Our Bank details : Absa ***, please use your cell *** as your reference.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time.
We have picked up that the account is on open 2GB, no usage limit has been set up. We have set up the usage limit for the account not to be charged after the 2GB has been used up. This line is now on Open and Top Up, once the 2GB has been used you can load pre-paid data on the sim card.
The May charges if for the previous package Broadband 500 13-4-2015 until 13-5-2015, then the upgrade has been done to the new package and the account has been billed for extra charges after the 2GB has been used up.
We have sent the request to the Online upgrade group Express Telecoms Supervisor to pull the recordings regarding the upgrade done and the agent not educated you as the client. The account balance is R 1,338.94 and this need to be paid cash to bring the account balance to R0.00. Our Bank details : Absa ***, please use your cell *** as your reference.
Kind Regards,
Alice van der Merwe
***