1 reviews | Active since Sept 2011
Pathetic service
My contract with MTN expired on 7 June 2015 and tried calling MTN for a while to cancel but of course no one answered because of the strike. I eventually email client services to cancel and keep my number on prepaid. On my email I advised that the next d/o will be cancelled as my contract expired. I got an email back MTN advising that they have cancelled my contract and that my number has been changed to pre-paid. I reversed the d/o end of June and again end of July. I keep getting sms to settle the outstanding amount. I've been trying to get through to the call centre to inquire about this outstanding amount and my calls are getting cut. Can someone please call me to clarify this matter as a matter of urgency.
Thank you for your post.
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
Thank you for your post.
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***