OM
Olebogeng M
1 reviews | Active since Jun 2015
12 Aug 2015, 10:04
Pathetic service
i lodged a claim with MTN insurance on the 3rd of August after my handset got damaged, i contacted the number provided ***) the call starts out well and you follow the voice prompts, it warns af \temporary network problems"and you are to press zero to speak to a consultant and without fail you get cut off. this always happens and the problem cannot be temporary if it lasts this long.<br> <br> So i went online and lodged a claim there i received a confirmatory e-mail giving reference number ***7 and advising that \""Due to a temporary issue that we are addressing"
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MTN South Africa's replyOfficial
02 Sept 2015, 09:18Hello MrWrite,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply02 Sept 2015, 09:18
Official
Hello MrWrite,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***