SA
Shaafie A

1 reviews | Active since Aug 2012

05 Aug 2015, 18:22

Pathetic service!!

Good day,<br> <br> I am really frustrated with the ongoing pathetic and nevermind customer service displayed by mtn. The call centre numbers are non existent 808 and *** since you are kept on hold for ever and a day as well as get cut off without warning. Surely with the income that the service providers are generating they can afford to improve their services locally as well as nationally.<br> <br> my services have been terminated without a whimper of a warning without even providing access to incoming calls not even for a loyal customer of 10 years.....All I wanted is my services to be reinstated as payment was made but even that simple request is an uphill battle to the devils cradle.<br> <br> I am sure that nothing will transpire from this complaint but as we say in the new South Africa \WHO CARES"!! """

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Aug 2015, 14:39
Official
Hello sallie48,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please bear with us, our call centre has been experiencing an influx of calls. The matter is receiving priority attention.

Thank you for your payment. The system shows that both your lines have been unsuspended and are both active.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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