PM
Pragasen M
1 reviews | Active since Sept 2013
31 Jul 2015, 13:06
Pathetic Service
I refer to my cell *** account A*** and notice that my bank account has been debited with R6162.11 - this is ludicrous, something must have went wrong.<br> I have requested my bank stop payment immediately, can you please check for me and advise.<br> Whereas my query is why was my June account debited with some R6162.11? and why is such a huge amount being taken of my bank account. I have sent this query to various people in MTN and I am being completely ignored.<br> Therefore I am stopping all debit orders until such time that MTN offers me proper explanations otherwise please treat this has an official dispute in terms of the \Consumer Protection Act".<br> Please assign to a customer relations manager"
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MTN South Africa's replyOfficial
13 Aug 2015, 10:23Hello cmunien,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply13 Aug 2015, 10:23
Official
Hello cmunien,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***