Pathetic Service

I sent my phone to mtn cavendish on 26 June 2015 , I waited nearly over 3 weeks for my phone and when I received it , it still wasnt fixed. The next day I immediately sent my phone back to Mtn on the 21 July I then contacted MTN to find out how far are they with fixing the phone and just to inform me they only received it yesterday 28 July its been a month later still and still no phone , this is pathetic not to mention the service at Cavendish store. <br> <br> I was waiting in the queue a few times that Ive been to the store and had to wait as colleagues would first speak to each other or help each other before servicing a customer , not to mention the one day I went to the store to find out if my phone was ready for collection the lady never bothered to check if my phone was there and just said I would receive a sms , how can i receive a sms if I dont have a phone. <br> So this means that Cavendish store only sent my phone away on 28/07/2015 to MTN after I sent it to the branch on 21 July , I would like my phone fixed and sorted before the end of this week as this is not my fault <br> Please sort this out Asap and respond to me on this email address as i don't have a phone for over a month