WB
Werner B
1 reviews | Active since Jan 2013
24 Feb 2015, 10:38
Pathetic service. 20 min wait then cut off
My data bundle was not loaded. Logged a complaint, had to phone back 4 times as MTN does not follow up. Waited 20 min before any answer from the call center. This is pathetic service. <br> <br> Issue still not resolved.
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Replies (1)
MTN South Africa's replyOfficial
07 Mar 2015, 10:05Hello brink.werner,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We can now confirm that both data bundles (300MB & 200MB) were loaded and are fully active on the network.
The reason for the delay was that we were experiencing issues with the services being loaded on our systems.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We can now confirm that both data bundles (300MB & 200MB) were loaded and are fully active on the network.
The reason for the delay was that we were experiencing issues with the services being loaded on our systems.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 Mar 2015, 10:05
Official
Hello brink.werner,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We can now confirm that both data bundles (300MB & 200MB) were loaded and are fully active on the network.
The reason for the delay was that we were experiencing issues with the services being loaded on our systems.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We can now confirm that both data bundles (300MB & 200MB) were loaded and are fully active on the network.
The reason for the delay was that we were experiencing issues with the services being loaded on our systems.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***