Pathetic Service ... 2

On 22 April 2016 I wrote a review (http://hellopeter.com/mtn/reviews/pathetic-service-***) complaining about a request that I had made at the beginning of April 2016. In response Nwabisa Mjokovana finally mailed me a settlement quote on the 3rd May 2016. The settlement amount was incorrect so I immediately mailed her back to request the correct figures. She called me a bit later and informed me that the quote the she had sent was incorrect as it was for an iPhone 6S Plus 64Gb instead of the handset that I have which is an iPhone 6S 64Gb. She informed me that she will correct the quote and forward to me. It is now 2 days later and I am still waiting for the updated quote. It is very frustrating that a huge corporation like MTN that deals with these type of request on a daily basis cannot give me the correct amount immediately. Clearly the business processes at MTN suck. I cannot understand how MTN as an organisation can tolerate providing such poor service in a highly competitive market. Can someone with please get back to me with this query???