1 reviews | Active since Jul 2015
Pathetic Service
On the 13th of July, I requested a 3Gb add-on bundle on my *** data line, it wasn't done, but I was promised that it would be done within 24 hours. On the 15th of July, I requested it again, and I was told that a follow-up call would be made to inform me of the progress. On the 16th of July it was still not sorted out, but after some shouting to whoever at the call centre, a 1Gb data bundle was loaded and I was informed that a technical call will be logged. Now, we are on the 20th of July, and I can still not get data loaded, not through their 808 call centre, and most definitely not with their *141*5# option. I was promised to get a call before 12 today, and just like last week, it's all just empty promises.<br> I've requested that my usage limit on the abovementioned line be set to R 500, because it is set at R250, I CAN'T do it with the 141 option, because I'm limited to a maximum of R 250, and the call centre at 808 are \struggling".<br> When I requested my usage limit to be increased in last week for the abovementioned line"
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that one of our agents contacted you on 20th July at 14H18 to confirm that your usage limit is set at R500.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that one of our agents contacted you on 20th July at 14H18 to confirm that your usage limit is set at R500.
Regards
Mary
REQ:***
