sM
shika M
1 reviews | Active since Nov 2014
02 Jul 2015, 04:28
pathetic service
Once again mtn has never failed to disappoint me in these past few weeks.Despite 2 posts on this website numerous calls to 80i and false promises from the person responsible to respond to these complaints nothing has come of it.July 1st i see not have have i been debited the wrong the amount i was disputing but an additional 400.So in total ive been ****** of 1000 rand more of my bill.Im so disgusted and sick of the lack of respect this company has for its loyal customers.This morning im choosing to cancel my contract after being with mtn for over 10 years....They are simply now deemed as *******...To date not a person has called me from billing....
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Replies (1)
MTN South Africa's replyOfficial
15 Jul 2015, 10:51Hello shikam,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Please be advised that your MTNSP query, reference REQ:*** regarding data charges was logged for invoice dated 2015-05-20.
The charges are valid and billed correctly therefore no credit is due.
The calculation is as follows:
1335.64 MB (Total amount of data used)
- 100 MB (monthly allocation)
= 1235.64 MB x R 0.88 c
= R 1087.36.
All charges have been verified as correct. Hope this clarifies any confusion.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Please be advised that your MTNSP query, reference REQ:*** regarding data charges was logged for invoice dated 2015-05-20.
The charges are valid and billed correctly therefore no credit is due.
The calculation is as follows:
1335.64 MB (Total amount of data used)
- 100 MB (monthly allocation)
= 1235.64 MB x R 0.88 c
= R 1087.36.
All charges have been verified as correct. Hope this clarifies any confusion.
Kind regards
Letumile
REQ:***
MTN South Africa's reply15 Jul 2015, 10:51
Official
Hello shikam,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Please be advised that your MTNSP query, reference REQ:*** regarding data charges was logged for invoice dated 2015-05-20.
The charges are valid and billed correctly therefore no credit is due.
The calculation is as follows:
1335.64 MB (Total amount of data used)
- 100 MB (monthly allocation)
= 1235.64 MB x R 0.88 c
= R 1087.36.
All charges have been verified as correct. Hope this clarifies any confusion.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Please be advised that your MTNSP query, reference REQ:*** regarding data charges was logged for invoice dated 2015-05-20.
The charges are valid and billed correctly therefore no credit is due.
The calculation is as follows:
1335.64 MB (Total amount of data used)
- 100 MB (monthly allocation)
= 1235.64 MB x R 0.88 c
= R 1087.36.
All charges have been verified as correct. Hope this clarifies any confusion.
Kind regards
Letumile
REQ:***