PG
Pam G
1 reviews | Active since May 2010
01 Jul 2015, 19:58
PATHETIC SERVICE!!!!
I made payment on my account on the 30th of June. My account was suspended on the 1st of July. I have tried to call your call centre for assistance but the call centre is closed because of the ongoing strike. Do Not suspend the account once payment has been made if you do not have a call centre to assist client to get the situation solved. <br> <br> I think it is pathetic that you have let this strike continue for so long. It is unacceptable that the client must be inconvenienced by your ONGOING internal issues! PROVIDE ME WITH THE DAMN SERVICE I PAY FOR!!!
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Pamg,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your line was being barred as your cash payments are not being made before the invoice is overdue.
As a cash paying customer you have 21 days from your invoice date (1st of every month). Once the invoice is overdue, the system would then automatically bar the line for outgoing communication until such time payment is made. We will suggest that you reactivate the debit order to avoid the line being barred in further for a similar matter.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your line was being barred as your cash payments are not being made before the invoice is overdue.
As a cash paying customer you have 21 days from your invoice date (1st of every month). Once the invoice is overdue, the system would then automatically bar the line for outgoing communication until such time payment is made. We will suggest that you reactivate the debit order to avoid the line being barred in further for a similar matter.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Pamg,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your line was being barred as your cash payments are not being made before the invoice is overdue.
As a cash paying customer you have 21 days from your invoice date (1st of every month). Once the invoice is overdue, the system would then automatically bar the line for outgoing communication until such time payment is made. We will suggest that you reactivate the debit order to avoid the line being barred in further for a similar matter.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your line was being barred as your cash payments are not being made before the invoice is overdue.
As a cash paying customer you have 21 days from your invoice date (1st of every month). Once the invoice is overdue, the system would then automatically bar the line for outgoing communication until such time payment is made. We will suggest that you reactivate the debit order to avoid the line being barred in further for a similar matter.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser