FC
Farzaanah C
1 reviews | Active since Jun 2015
30 Jun 2015, 15:47
PATHETIC SERVICE
Totally disappointed with MTN's services lately. You cannot get hold of their call center agents neither can you sort out account queries yet they demand payment on time. Their SMS service works amazingly yet every other department does not function at all. <br> <br> I have tried calling the call center on numerous occasions and have held on for over 20 minutes each time that I called on 808. And today all of a sudden there is a voice message stating that they cannot take calls. <br> <br> WHAT IS THE USE OF RUNNING A COMPANY IF YOU CANNOT HANDLE YOUR CLIENTS. I AM TOTALLY DISAPPOINTED WITH YOUR SERVICE SKILLS
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MTN South Africa's replyOfficial
17 Jul 2015, 10:22Hello Fuzzy89,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that you our call centre has been experiencing high call volumes however if you cannot get assistance in the call centre you can also walk into any of our stores where a consultant will be able to assist. You can also use our web chat service where you will be able to have a live chat with a consultant. You can use the below link:
https://login.instantservice.com/
Thank you
Wenzile Masina
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that you our call centre has been experiencing high call volumes however if you cannot get assistance in the call centre you can also walk into any of our stores where a consultant will be able to assist. You can also use our web chat service where you will be able to have a live chat with a consultant. You can use the below link:
https://login.instantservice.com/
Thank you
Wenzile Masina
MTN South Africa's reply17 Jul 2015, 10:22
Official
Hello Fuzzy89,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that you our call centre has been experiencing high call volumes however if you cannot get assistance in the call centre you can also walk into any of our stores where a consultant will be able to assist. You can also use our web chat service where you will be able to have a live chat with a consultant. You can use the below link:
https://login.instantservice.com/
Thank you
Wenzile Masina
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that you our call centre has been experiencing high call volumes however if you cannot get assistance in the call centre you can also walk into any of our stores where a consultant will be able to assist. You can also use our web chat service where you will be able to have a live chat with a consultant. You can use the below link:
https://login.instantservice.com/
Thank you
Wenzile Masina