NE
NATASHA E
1 reviews | Active since Feb 2015
21 Jun 2015, 16:36
pathetic service
I posted a complaint towards mtn on hello peter a few days ago, and just to show you that they dont care about what the public thinks i have not received any response from them. They can quickly take my money without any problem but when it comes to giving it back because it was taken for no reason then there is silence... i will make this public in every possible way, this is just utterly disappointing for me, because i have supported them for so long and this is how i get treated
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MTN South Africa's replyOfficial
23 Jun 2015, 11:04Hello natashaesterhuys,
We do apologize for the breakdown in service and for the inconvenience caused.
We've now perused your account and see that there was no usage limit set on your account, hence there was additional usage that was generated (packet switch data call charges) on your invoice dated the 20th of May 2015.
We can confirm now that a usage limit of R0.00 has been set on the account, so after you have used up your provisioning (airtime/data/SMS) for the month. We've now take a decision to credit the amount of R785.69 incl. VAT (packet switch data call charges).
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for the inconvenience caused.
We've now perused your account and see that there was no usage limit set on your account, hence there was additional usage that was generated (packet switch data call charges) on your invoice dated the 20th of May 2015.
We can confirm now that a usage limit of R0.00 has been set on the account, so after you have used up your provisioning (airtime/data/SMS) for the month. We've now take a decision to credit the amount of R785.69 incl. VAT (packet switch data call charges).
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Jun 2015, 11:04
Official
Hello natashaesterhuys,
We do apologize for the breakdown in service and for the inconvenience caused.
We've now perused your account and see that there was no usage limit set on your account, hence there was additional usage that was generated (packet switch data call charges) on your invoice dated the 20th of May 2015.
We can confirm now that a usage limit of R0.00 has been set on the account, so after you have used up your provisioning (airtime/data/SMS) for the month. We've now take a decision to credit the amount of R785.69 incl. VAT (packet switch data call charges).
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for the inconvenience caused.
We've now perused your account and see that there was no usage limit set on your account, hence there was additional usage that was generated (packet switch data call charges) on your invoice dated the 20th of May 2015.
We can confirm now that a usage limit of R0.00 has been set on the account, so after you have used up your provisioning (airtime/data/SMS) for the month. We've now take a decision to credit the amount of R785.69 incl. VAT (packet switch data call charges).
Regards
Tim
MTN Complaints Management Team: REQ:***