DO
Deidre O
1 reviews | Active since Jun 2015
11 Jun 2015, 13:58
pathetic service
I went into Blue Route store on sunday and to do an upgrade but have had no feedback since then, Funeka promised to call me and hasn't done so, all I want to do is cancel the application so that I can apply via mtn direct. they give better service than the stores, if I get no response to this then I will cancel my contract completely and move to Vodacom.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 12:24Hello DeidreO3,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the term end date for a contract on number *** is 2015-09-03.
If the upgrade is done now before the end of the term, note the following:
1. If the upgrade is done to a higher package, there will be no claw back fees.
2. If the upgrade is done to a lower package, there will be claw back fees charged. These will be calculated and communicated before the upgrade is done.
3. The current Promo fees of R218.42 will continue on the upgrade with charges of the new contract.
If you still want the upgrade, you can call MTN Direct at ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the term end date for a contract on number *** is 2015-09-03.
If the upgrade is done now before the end of the term, note the following:
1. If the upgrade is done to a higher package, there will be no claw back fees.
2. If the upgrade is done to a lower package, there will be claw back fees charged. These will be calculated and communicated before the upgrade is done.
3. The current Promo fees of R218.42 will continue on the upgrade with charges of the new contract.
If you still want the upgrade, you can call MTN Direct at ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply22 Jun 2015, 12:24
Official
Hello DeidreO3,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the term end date for a contract on number *** is 2015-09-03.
If the upgrade is done now before the end of the term, note the following:
1. If the upgrade is done to a higher package, there will be no claw back fees.
2. If the upgrade is done to a lower package, there will be claw back fees charged. These will be calculated and communicated before the upgrade is done.
3. The current Promo fees of R218.42 will continue on the upgrade with charges of the new contract.
If you still want the upgrade, you can call MTN Direct at ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the term end date for a contract on number *** is 2015-09-03.
If the upgrade is done now before the end of the term, note the following:
1. If the upgrade is done to a higher package, there will be no claw back fees.
2. If the upgrade is done to a lower package, there will be claw back fees charged. These will be calculated and communicated before the upgrade is done.
3. The current Promo fees of R218.42 will continue on the upgrade with charges of the new contract.
If you still want the upgrade, you can call MTN Direct at ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***