DD
Donemore D
1 reviews | Active since Jun 2015
06 Jun 2015, 08:15
pathetic service
Recently lost my phone tried calling mtn call centre using the new sim to do a sim swap and blacklist a lost phone so I can get the itc number......when I called using the mtn sim no one answered the phone had to use a Vodacom sim wasting almost R200 airtime. Maybe one should change to another service provider.
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 15:43Hello complaintDone,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the matter has been resolved on the 2015/06/06. The handset was blacklisted and the ITC Ref was provided. Please however do be advised that the Industrial Strike had resulted in negatively impacting our service levels.
Please do not hesitate to contact us on 173/ 083173 should you require further assistance as most staff have returned to work.
Thank you
Yahya
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the matter has been resolved on the 2015/06/06. The handset was blacklisted and the ITC Ref was provided. Please however do be advised that the Industrial Strike had resulted in negatively impacting our service levels.
Please do not hesitate to contact us on 173/ 083173 should you require further assistance as most staff have returned to work.
Thank you
Yahya
REQ:***
MTN South Africa's reply22 Jun 2015, 15:43
Official
Hello complaintDone,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the matter has been resolved on the 2015/06/06. The handset was blacklisted and the ITC Ref was provided. Please however do be advised that the Industrial Strike had resulted in negatively impacting our service levels.
Please do not hesitate to contact us on 173/ 083173 should you require further assistance as most staff have returned to work.
Thank you
Yahya
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the matter has been resolved on the 2015/06/06. The handset was blacklisted and the ITC Ref was provided. Please however do be advised that the Industrial Strike had resulted in negatively impacting our service levels.
Please do not hesitate to contact us on 173/ 083173 should you require further assistance as most staff have returned to work.
Thank you
Yahya
REQ:***