RG
Ronald G
1 reviews | Active since Oct 2010
04 Jun 2015, 09:19
Pathetic Service
I post a complaint on Hello peter on the 18th of May because MTN refused to provide proof of me using an extra 2K data.<br> <br> The 26th of may I finally pay the amount because I cant be disconnected and MTN had still not bothered to provide me with anything or even so much as phone me and when I tried the call center I was told it is closed.<br> <br> I then post again on the 26th of May and their response is \you got hold of one of our consultants and have resolved the problem thanks".<br> <br> <br> EXCUSE ME!!!! I paid because I had not had anything from you and couldn't afford to be cut off.<br> <br> Really this is so far beyond pathetic service"
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MTN South Africa's replyOfficial
11 Jun 2015, 09:29Hello Zaz00,
We do apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now perused your account and see that a data validation request was logged on the 18th of May 2015. The request is still pending and we've now done a follow up thereof.
We've also now requested our Billing Department to obtain a URL report for the said invoice (REQ:***).
Kindly note the following in terms of the URL:
1) That this only includes web sites (HTTP) and that any traffic such as VoIP, Bit Torrent, etc. are not included.
2) The volume per web site is not included (we do not record this).
3) The correct volume is indicated on your itemized per session.
4) Microsoft updates including any other auto update will be billed accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now perused your account and see that a data validation request was logged on the 18th of May 2015. The request is still pending and we've now done a follow up thereof.
We've also now requested our Billing Department to obtain a URL report for the said invoice (REQ:***).
Kindly note the following in terms of the URL:
1) That this only includes web sites (HTTP) and that any traffic such as VoIP, Bit Torrent, etc. are not included.
2) The volume per web site is not included (we do not record this).
3) The correct volume is indicated on your itemized per session.
4) Microsoft updates including any other auto update will be billed accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply11 Jun 2015, 09:29
Official
Hello Zaz00,
We do apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now perused your account and see that a data validation request was logged on the 18th of May 2015. The request is still pending and we've now done a follow up thereof.
We've also now requested our Billing Department to obtain a URL report for the said invoice (REQ:***).
Kindly note the following in terms of the URL:
1) That this only includes web sites (HTTP) and that any traffic such as VoIP, Bit Torrent, etc. are not included.
2) The volume per web site is not included (we do not record this).
3) The correct volume is indicated on your itemized per session.
4) Microsoft updates including any other auto update will be billed accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now perused your account and see that a data validation request was logged on the 18th of May 2015. The request is still pending and we've now done a follow up thereof.
We've also now requested our Billing Department to obtain a URL report for the said invoice (REQ:***).
Kindly note the following in terms of the URL:
1) That this only includes web sites (HTTP) and that any traffic such as VoIP, Bit Torrent, etc. are not included.
2) The volume per web site is not included (we do not record this).
3) The correct volume is indicated on your itemized per session.
4) Microsoft updates including any other auto update will be billed accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***