Pathetic service

It is disappointing that I am not receiving the data in terms of my contract. i have had to incur expenses by buying data when in actual fact I am expected to pay my contract, WHICH INCLUDES BEING PROVIDED WITH DATA. It is not my problem that employees of MTN are striking. As an entity, MTN has binded themselves legally to this contract, & if I am expected to pay my account then I expect MTN to honour their part of the deal. A request has been logged & it has been a week and I have received no positive feedback. It is this kind of bad service that makes me wonder why I am even on this network. I am actually going to demand that this be rectified. It is completely unacceptable. MTN is quick to remind their customers & suspend their lines when payment of accounts are 1 day late, yet paying customers are asked to \accept the apology for this kind of inconvenience caused". If it wasn't for the fact that I recently upgraded I would have taken my business elsewhere."""