1 reviews | Active since May 2015
Pathetic service
I have taken a contract 6 months ago. 2 months later I had problems with my phone heating up and battery not lasting. I approached a sales lady from Mtn outlet in Phoenix she asked me to take phone to service centre and they will swop my phone. I decided to go to service centre at Nandi Drive . I was assisted by a lady and mentioned my problems with the phone and the phone was still under warranty. I was told by her that they have to book my phone and may take 3-4 weeks to repair. I just feel that I was misled by the sales consultant who was quick to sign my contract and did not give me after sales service. Warranty was not explained by this MTN outlet and inexperienced. I did mention to the sales consultant I am going to put this pathetic service on Hello Peter she said I can go head and don't care. I will never go back to that store again to upgrade.
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant personnel for urgent attention.Kindly expect delays due to the existence of a national strike.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kind regards,
Charles.
REQ:***.
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant personnel for urgent attention.Kindly expect delays due to the existence of a national strike.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kind regards,
Charles.
REQ:***.