Pathetic service

I didn't went to MTN at Eastgate by choice, I was send there as this is the store I need to send my MTN DIRECT phone to be repaired. I was not even greeted, needed to wait for a WHILE before I was helped - The consultant that helped me had a bad attitude - told me I need to learn to have patience, but she just disappeared to the back for the storeroom - she can't inform one what it happening, Only when I made a scene the one ran to her to inform her I was very upset that she just disappeared - Then only she told me that she is waiting for the paperwork to print and then I need to learn to be patience, HOW DO I NEED TO LEARN TO BE PATIENCE if I was not even informed what is going on?? then she told me I should go and walk around then come back - Is this how one deal with someone? This is not the first time one of my family members or myself had a bad service at this branch - we don't want to go there but need to as per MTN DIRECT that is the branch you need to give the phone in????? But you need to sign a contract for 24months so you cant move cause of horrible service!! UNACCEPTABLE <br>