CG
Candice G
1 reviews | Active since May 2015
11 May 2015, 14:35
PATHETIC SERVICE
I got sent my \statement"end of April but there was no attachment!<br> So I told them that they forgot to attach the documents.<br> After numerous emails and calls I am still waiting. <br> I got sent an email asking numerous security questions etc before they send it to me?? (After waiting for more than a week) {Also my account is always in credit}<br> It is the same email address they use every month. I rep**** with just some basic info AND the Mtn PIN!!! But they need ALL the info - I don't have time for your *&#@ MTN! <br> So tired of the pathetic service - I will NOT be renewing my contract.<br> """
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Replies (1)MTN South Africa's replyOfficial
02 May 2023, 21:58Hello CandiceGoosen,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We can confirm that our new billing e-mails does not include any attachments. On the e-mail you received from *** there is a \link\" that you would need to click on in order to view your account summary
We are truly sorry for any inconvenience caused and for the breakdown in service.
We can confirm that our new billing e-mails does not include any attachments. On the e-mail you received from *** there is a \link\" that you would need to click on in order to view your account summary
MTN South Africa's reply02 May 2023, 21:58
Official
Hello CandiceGoosen,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We can confirm that our new billing e-mails does not include any attachments. On the e-mail you received from *** there is a \link\" that you would need to click on in order to view your account summary
We are truly sorry for any inconvenience caused and for the breakdown in service.
We can confirm that our new billing e-mails does not include any attachments. On the e-mail you received from *** there is a \link\" that you would need to click on in order to view your account summary
