CG
Candice G

1 reviews | Active since May 2015

11 May 2015, 14:35

PATHETIC SERVICE

I got sent my \statement"end of April but there was no attachment!<br> So I told them that they forgot to attach the documents.<br> After numerous emails and calls I am still waiting. <br> I got sent an email asking numerous security questions etc before they send it to me?? (After waiting for more than a week) {Also my account is always in credit}<br> It is the same email address they use every month. I rep**** with just some basic info AND the Mtn PIN!!! But they need ALL the info - I don't have time for your *&#@ MTN! <br> So tired of the pathetic service - I will NOT be renewing my contract.<br> """

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 May 2023, 21:58
Official
Hello CandiceGoosen,

We are truly sorry for any inconvenience caused and for the breakdown in service.

We can confirm that our new billing e-mails does not include any attachments. On the e-mail you received from *** there is a \link\" that you would need to click on in order to view your account summary