MN
Mark N
1 reviews | Active since May 2015
04 May 2015, 16:40
Pathetic Service
I have been trying to get hold of the call Center for Four Day Now with no help at all 173,808 and even *** no help what so ever im not able to access 3G or LTE they send me a sms saying it will be fixed Here i am like a fool thinking that the phones the problem wiping my phone trying to reset it to find out MTN is the problem wasted airtime trying to call them waiting hours for a answer who employs these people they let you know after the fact and apologies for any problem yet still no fixing the problem
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 May 2015, 13:16Hello MarkNaidoo09,
Thank you for taking time to raise your concerns with us. We apologise for the delay in response and any inconvenience caused. It is not our intention to frustrate you in any way.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you
Regards
Michelle
Thank you for taking time to raise your concerns with us. We apologise for the delay in response and any inconvenience caused. It is not our intention to frustrate you in any way.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you
Regards
Michelle
MTN South Africa's reply19 May 2015, 13:16
Official
Hello MarkNaidoo09,
Thank you for taking time to raise your concerns with us. We apologise for the delay in response and any inconvenience caused. It is not our intention to frustrate you in any way.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you
Regards
Michelle
Thank you for taking time to raise your concerns with us. We apologise for the delay in response and any inconvenience caused. It is not our intention to frustrate you in any way.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you
Regards
Michelle