RV
Robin V

1 reviews | Active since Mar 2009

04 May 2015, 08:20

Pathetic Service

Two years ago I moved over to CellC because of some disgustingly poor service I received from MTN. Before that I had been an MTN contract subscriber for 14 years. I actually had 3 contracts with them. It turned out to be a massive mistake because the CellC network is terrible. Service was great but network is terrible. So I literally counted the days until I could move all my contracts back to MTN. That day came on 28th February 2015 and today is 4th May 2015 and I still don't have my contract. I have once again had the absolute worst imaginable service from MTN. Two months later and they just can't seem to give me a contract. I have had their consultants and even supervisors swear blindly that they would investigate my issue and call me back and NOONE EVER CALLS ME BACK. I get a message a week ago saying my contract is approved and to expect a call and still no one has called me. I get a substantial discount with MTN through the corporate that I work for but I would literally prefer to pay full price and go to a network that provides decent service. So MTN you can take your contracts and shove them. You service is worse than PATHETIC!!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply19 May 2015, 16:16
Official
Hello lordrob,

Thank you for your post.

Please accept our apologies for the delayed response and for any inconvenience caused due to a lapse in service in one of our touch points.

Kindly be advised that this has been escalated to the relevant functional unit for resolution and you will be advised of the outcome.

Regards,
Nomonde.
REQ:***