Pathetic service!!!!

Last night when I wanted to use the internet on my phone I get the message: YELLO! you are out of airtime. <br> I found this very irritating as I had R6 airtime and about 600MG data on my phone. Fine I left it. This morning they tell me I have R55 airtime that they have so generously giving me, but my R6 is gone, and I can not make phone calls. They tell me I have insufficient funds available. I am sorry but ***!!!<br> <br> I have been trying the whole morning to just speak to someone but their \helpline"does not give you an option to speak to a operator... I tried using other menus just to get to speak to anyone and I was on hold for longer that 10mins without answer. I sent an email to the \""customer care\"" and got a reply that they will tend to me in 5 working day... How is that acceptable??? <br> <br> How about you create some jobs and employ people to take calls and help your customers. <br> <br> What am I going to do with a phone and I can not make calls? My clients are suffering and what if I am in an emergency? <br> <br> If I don't get I reply from MTN today I will be changing my service provider. Maybe Vodacom will let me make a call!!!!<br> <br> """