Pathetic service
<p>After many calls to Mtn for the network coverage in my house and promised that someone will call me.i don't know what to do anymore.i logged a call in May and I was sent from pillar to post.and I was surprised when I phoned again and told my call has be resolved.i told the guy that i dont understand.he said he will reopen it and send it to Tebogo who will call me.till today I'm still waiting this is the fourth month</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike