Pathetic Service!
<p>I have been trying to contact MTN retentions since this morning. Each time I call, I either get cut off, not a single pick up and no consultant can assist. </p> <p> </p> <p>I cancelled my MTN contract last year, only to find out that they are still debiting my account. I expect a supervisor to CALL ME IMMEDIATETLY & I expect a full refund. I cannot wait to cancel ALL services with MTN. </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***3
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***3