1 reviews | Active since Aug 2017
Pathetic service
<p>Tried to do an upgrade on an MTN contract.</p> <p>Passed from pillar to post by 5 people who all just pass you on</p> <p>I visited and MTN store as well and was given the wrong number</p> <p>How does such poor service survive in these times???</p> <p>Each one passes you to the next</p> <p>What do they care</p> <p>Never use a call centre, this is the poor service you get</p> <p> </p> <p>PATHETIC</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***9
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***9