Pathetic Service

<p>I had two contracts with mtn that were expiring and they offered us two free months if the company renewed the contracts. Instead the company opened a new contract at the same rate for the Samsung s8. We app**** for the contract before the expiry date at the end of May. The website said that we would get the phone in 4-10 working days. After supplying all documents that was required we called in after 10 days to get an update. We were told that the phone would be delivered in the next week. When I called again the next week they told me they are unaware as to why I was told that and they will check up on when I will get my phone. For weeks, I continued calling and even sometimes I was promised a call back but it was never returned. Now they message me over a month later to say that it's declined. I'm trying to understand why they would offer us two free months to remain their clients when they can't provide the service that was promised. Now I am sitting 6 weeks later with no phone and they have not done anything to compensate for this. This is terrible service and I'm shocked considering that I am working with a so called well known and efficient service provider. I'm happy to provide all my call references and email as proof of this disgusting and disappointing service.</p>