Pathetic Service

<p>I am writing to complain about the poor service i received from one of the employees at the MTN call centre today. I called 808 from my cellphone and was greeted by a very rude Renhshveer Garibbass ( Call centre agent) . The reason for my call was to get clarity on the sms's that I am receiving from MTN to settle my account. I went to an MTN store in Featherbrooke Ruimsig to pay my account which was overdue and to cancel my contract as it came to an end on 17 June 2017.<br />I did advise the store assistant that I wish to cancel the contract once the payment was done. I was not advised that I needed to call the cancellation department to get that done. The I received an sms from MTN stating that my bank account will be debited with an amount of 410.33 on the 1st July2017.<br />Your agent failed to explain to me why i was billed by MTN me the amount I am disputing. I repeatedly tried to ask him to explain but instead he became rude and used a condescending tone when talking to me. He shouldn't be working in a customer service environment if this is how he treats all his customers.<br />Then when I requested to speak to his Team Leader, he says “ So I you want to speak to my Team Leader because you don't want to pay” and proceeded to transfer the call without waiting for me to respond.<br />My impression of MTN has been tarnished because of him.<br />I trust this is not the way MTN wishes to conduct business with valued customer.<br />I would welcome the opportunity to discuss this matter further as I did not get clarity on how my account was billed.</p> <p> </p>