PATHETIC SERVICE

<p>I UPGRADED MY MTN LINE THROUGH MTN DOOR ON THE 15/06/17 I UPGRADE TO THE HUAWEI P8 LITE 2017 EDITION ********** P.M. AS ADVERTISED IN THE JUNE PROMOTION BOOK. AFTER CHECKING THE AVAILABILITY THE AGENT AT MTN RETENTIONS XOLANI TOLD ME THEY BONLY HAD THE BLACK HANDSET IN STOCK I AGREED ON THE BLACK AND THE UPGRADE WAS DONE. ON THE 22/06/17 I RECEIVEF MY STATEMENT AND INSTEAD OF CHARGING ME R169.00 MTN CHARGED ME R269.00. I LOGGED ACOMPLAINT AT RETENTIONS AND RECEIVED AN SMS ON MON DAY 26/06/17 WITH A REFERENCE NUMBER STATING THAT MY QUERY HAS BEEN RESOLVED. TODAY 27/06/17 MY HANDSET WAS DELIVERED AT16:45 BY RTT COURIER COMPANY, I NOTIFIED JONAS THE DRIVER THAT IT WAS THE WRONG HANDSET AND HE TOLD ME I HAD TO CALL MTN. I IMMEDIATELY CALLED MTN CUSTOMER CARE AND WAS PUT THROUGH TO RETENTIONS I HELD ON FOR 8 MINUTES UNTIL IT CHANGED TO AN AUTOMATED MESSAGE STATING THAT RETENTIONS WAS CLOSED AND I MUST CALL BACK TOMORROW. I HUNG UP AND CALLED CUSTOMER CARE AGAIN AND EXPLAINED THE WRONG HANDSET THE AGENT TOLD ME THAT I HAD TO SPEAK TO RETENTIONS BUT GAVE ME A REFERENCE NUMBER FOR THE CALL AS PROOF THAT I DID CALL REGARDING THE WRONG HANDSET.</p> <p>1).IT TOOK MTN 12 DAYS TO PROCESS AND DELIVER MY PHONE WHEN THEY CLEARLY STATE 3-10 WORKING DAYS FOR DELIVERY.</p> <p>2). AFYER WAITING SO LONG THEY SEND ME A HUAWEI P8 LITE 2015 MODEL THAT IS OUTDATED.</p> <p>3). THE BEST PART IS MTN IS CHARGING ME R169.00 FOR A 2017 EDITION PHONE BUT THEY SEND ME A 2015 MODEL</p> <p>THIS IS ****************.</p> <p>MTN NEEDS TO WAKE UP BECAUSE THEYVARE THE WORST COMPANY TO DEAL WITH.</p> <p>I HOPE MY COMPLAINT ON HELLO PETER LEADS TO A HASTY CONCLUSION AND THE CORRECT PHONE IS SENT TO ME.</p> <p>I AM TIRED OF DEALING WITH MTN AND ITS POOR SERVICE DELIVERY.</p> <p>I WILL NOT RECOMMEND MTN TO ANY FAMILY AND FRIENDS BECAUSEVI WOULDN'T WAMT TO BE HELD RESPONSIBLE FOR THE POOR SERVICE DELIVERY THAT MTN OFFERS</p> <p>ANGRY AND DISSAPOINTED CUSTOMER.</p> <p>NIRAJ DURGEAN</p> <p> </p>