1 reviews | Active since Jun 2017
Pathetic service !!!!!!
<p>I get a notification 4 days ago notifying me that I short paid MTN R 194.52</p> <p>Todat, my service is terminated and I can not even make a call. I was informed that the moment I send them a proof of payment to their collections department, the account will be rectified. Once the POP was sent to them succesfully, I am being told that it will take 24 hours to be rectified.</p> <p>So you cut off my service after notifying me once and not giving me sufficient time to make a payment ?? This is how you treat you r clients ????</p> <p>I try to get hold of MTN on 6 occasions on 808 and spend anything between 12 - 18 min per call and nothing. You need to be informed that your service sucks and needs urgent attention.</p> <p>Should my account not be rectified in the next 12hours, I am goig to CellC</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
