Pathetic Service
<p>I recently went to the Mtn store outside Century City, I took out a Samsung Galaxy s8. The promotion which was indicated to me or by the consultant is that i will receive 30GB of data which is valid for 30 days. I have checked my balances on *141# which is currently showing me 1.55 GB and now the 30 GB of data as the promotion by Mtn.</p> <p> </p> <p>i have also received emails from the ********** <p>From: Taufeeq Salie [ MTN South Africa ] ********** <br /> Sent: 03 May 2017 04:05 PM<br /> To: Riccardo Jansen<br /> Subject: RE: Copy of contract</p> <p> </p> <p>Please see below:</p> <p> </p> <p>This is still not reflecting please stick to the promise as this is misleading and in breach of contract </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***5
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***5