Pathetic Service
<p>I app**** for a contract end of January, I never received the phone that was to be delivered to my work. I never signed for the phone. I have been charged for 2 months for the contract. On my first call to MTN I was told that I would be refunded and the contract cancelled. I have called MTN around 15 times over the last 2 months to try resolve the issue and keep getting told someone will contact me back. Not 1 call has ever been received back from MTN. I have 3 different reference numbers, but no one actually bothers to try even help me or get back to me. </p> <p> </p> <p>I was ready to change service providers, however this experience has clearly shown me this is a big mistake. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with your ID number in order for us to escalate it to our MTN direct department to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
warm regards
mike
Complaints Management Team
Reference Number: ***0
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with your ID number in order for us to escalate it to our MTN direct department to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
warm regards
mike
Complaints Management Team
Reference Number: ***0
********** 042089
********** 042089
Hi
Please can someone call me ********** 083
I have had no response!!
Hi
Please can someone call me ********** 083
I have had no response!!