Pathetic Service
<p>on da 12Feb 2017 call centre agent loaded incorrect data.I immediately called back to inform MTN.I was told theres nothing they can do and I must call the 21 Feb 2017 as my billing cycle starts then and they would be able to sort out issue.I then called back on date mentioned and was told the team leader in durban needs to sort out matter as it was his agent who messed up.A week passed and some agent called me stating that he did get voice recording n it was evident call centre agent loaded wrong data bundle.He said that he just waiting on teamleader from Durban to respond but will get bavk to me.I have been calling MTN numerous times and everytime they say someone would call me back within 2-24hours, even had that response today.i and so upset I want to switch networks and want my MTN contract cancelled.very poor service delivery for a multi billion company that employed idiots for workers who over promise and under deliver.my reference no is ********** 06. I want free month subscription for poor service delivery for inconvenience.</p>
thanks for your reply. Your customer experience via call centres needs to be jacked up.To much people taken on that does not want to resolve but pass the buck.Its just sad that it had to be resolved via HelloPeter and not internally.
thank you once again
thanks for your reply. Your customer experience via call centres needs to be jacked up.To much people taken on that does not want to resolve but pass the buck.Its just sad that it had to be resolved via HelloPeter and not internally.
thank you once again
My account was not credited after 48hours with R105. A bunch of *****.Account was credited with R60 on the 24 April.I want contract cancelled without cancellation fees due to poor service delivery.
My account was not credited after 48hours with R105. A bunch of *****.Account was credited with R60 on the 24 April.I want contract cancelled without cancellation fees due to poor service delivery.