Pathetic service

<p>I've been waiting for a refund die to over payment for the past 3 months! Every week I get told I must wait for 7 working days because Service requests has been logged incorrectly. The last consultant (Robert Bongani) I went to , gave me his Email address and cellphone number for a follow up. Today I called him at 12:00 and didn't have my I'd number with me. He told me to call him after at 2 cause its his lunch time. Then told me he doesn't have to help me and hung up on me. I requested to speak to his manager and he says after lunch i may. I'm extremely upset and this needs to be brought to someone's attention/as I can't get through to anyone</p>