1 reviews | Active since Apr 2017
PATHETIC SERVICE
<p>I took my daughter's IPhone into to MTN Cresta for repairs to the ear piece that was faulty. I received the phone back in a pathetic state and now not even working. I returned the phone only to have the most unprofessional service and being accused of trying to fix the phone ourselves. I was attended to by Tonga and he knows that the phone was working and recalls that and that he doesn't know what happened to it either. This is the worst service I have ever received from anyone as a paying customer.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***4
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***4