Pathetic service

<p>Good day</p> <p>I have never got the worst service in my life i have been loyal to Mtn.I had my upgrade and i always been insured on all my phones and when u change the device they give a form to fill for change of device so that they can update the insurance policy. Only in feb i realised that they havr been charging me twice on one of my contracts and i phoned pinnacle Marketing to find out what is happening.Honestly speaking for 15 months money had been going off my account because of something that was not updated by Mtn.I then phoned pinacle and Shanice assisted in cancelling the other insuarance and she escalated the matter to Alice-Zann the worst ever of them all she then sends an email after numerous occasions i phone the insuarance centre to give me feedback and she tells me that she request a cancelled policy that i got from mtn to say that i cancelled my policy yet its not suppose to be like that when one change the handset they only change the imei number so that they update thr new phone.she does not respond to emails you have to phone the customer services centres and you keep explaining to each and every person you talk to and they really drive me insane what kinda of bull**** is that.All i want is my full refund .I spoke to several consultansts Shanice,Asanda,Wandile and Sifiso but it like there is no help that going to come from them</p> <p> </p>