Pathetic service

<p>I have received the most atrocious service from your insurance company @pinnacle marketing. my phone' s screen suddenly turned blank on the 18th and I went into one of your stores to put in my claim which went smoothly and was told that I would get a call from someone from insurance who would also get mea loan phone. On the 20th I called your insurance company who questioned me on what happened which I explained and was to call back on Wednesday to hear if my claim is accepted or declined as they don't know if I was using the correct number or not. I called back on wednesday first to be requestioned. Then I got a call to say that i have to pay an excess or R150 for the claim to be processed and I received an SMS to that effect. Not even 30 minutes later, another call saying my claim is denied as this was a factory fault! Really? What I would like to know is how you came to this conclusion as you have not touched, seen,tested this phone And a a factory fault to just arise after over 15 months of use is rather convenien.Do you diagnose technical issues over the phone? Then John Mayer the supervisor on duty has the nerve to tell me that I must get proof of what damage the phone has. Errrm isnt that your job? That's why I pay monthly premiums for you to find out what is wrong and fix it.</p> <p>Really ****ed off client</p>