Pathetic Service

<p>I have been an Mtn prepaid Subscriber for as long as i can remember ' the 2 years ago i was called by one of the outbound consultants claiming they were from Mtn Customer Care and that they wanted to offer that i change my prepaid sim to a Contract sim under a Topup Package . Being a person who travels a lot and is mostly on the phone sounded like a great idea to me and i agreed and my sim card was upgraded to a contract sim card ' i was happy with the deal until i lost my sim card last year November 2016 ' few days later i called Mtn to do a sim swap but i was advised that my Number is not under them ' wich was very fraustrating to me . My second attempt was when i sent an e-mail to Mtn and this is the response i got </p> <p>Dear Sir/ Madam,</p> <p>Thank you for your online enquiry. Please note that according to our system your number is associated with a SME account.</p> <p>Kindly note that Cell Network forms part of the dealer channel and can therefore not assist SME clients directly.</p> <p>Alternatively, if you are within the Gauteng region and your account is in the name of a Business, please contact our SME department.</p> ********** ********** ********** ********** ********** ********** ********** ********** <p>I then e-mailed as per advised and to date no one has called let alone responded back . i mean is it so hard to give one a ball park figure ? this is my last straw ... my sim card is an MTN sim card thats as much as i know and it is an MTN number . I do not care if whoever called me for a sim card upgrade was one of Mtn's subcontractors ' i wouldnt know that , i dont work for Mtn ' im not in the network industry all i know is im with Mtn and i expect Mtn to fix this mess. I do not care who they have to call and where to get this right . i feel like this is an uphill battle and u have missed the boat . I want to do a sim swap as well as an upgrade as i am due . I know this is long shot and i am waiting for you to prove me right . </p>