Pathetic service

<p>This is still regarding the repair of my phone with MTN and the many divisions that handle these type of queries. The MTN divsions all work in complete silos and the customer is one who has to deal with useless contact centres where no one can make a decision. There is still an expectation that the customer must wait 72hours for a phone to be delivered but only once you have pre-paid for the repairs of the phone. The customer must then go back to the store and collect the phone because MTN will not deliver. Where does the customer benefit with these procedures especially when the issue has been pr-longed due to MTN's turn around times. I am highly frustrated which has led to the use of bad langauge ect due to the blatent disregard of the ensuring that I as the customer is getting the best service after using MTN for more than 10 years! So Mr. Kabelo Mohlamme from the repair centre, you can be as offended as you want to be....feel the frustration of the "other side of the call" ....I could actually care less because MTN gives a continental middle finger to the customer.</p> <p> </p> <p>Appauled!!!</p>