ID
IRFAAN D

1 reviews | Active since Feb 2013

10 Mar 2017, 23:18

Pathetic service

<p>Hi</p> <p> </p> <p>Ive logged a call in dececmber regarding no cell signal and was asked 2 wait 10 days !!!</p> <p> </p> <p> </p> <p>We are 4 mtn uses not getting signal at home whats the point of having a service provider who cannot provide a service</p> <p>3 months later and still nothing has been done</p> <p> </p> <p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">REQ: ********** </span></p> <p> </p> <p><span style="color: #000000; font-family: Arial; font-size: 13.3333px; font-variant-ligatures: normal; orphans: 2; widows: 2;">reference number ********** </span></p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Mar 2017, 16:14
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ:***