Pathetic Service

<p>I was suspended this morning, when I paid yesterday, the SMS said it will suspend me in two days, it happened in a day, I called and spoke Mkhize Qiniso and he said I must send him POP, as soon as he recieves it, he will open the line,he never did that.I called again spoke to Jennifer Nene, she said she will check with Mkhize, she said I must hold for 2 seconds, I told her it will take more than 2 seconds, she said not longer than 2 seconds, it took around 3 minutes, she said she opened the line, I asked to speak to her manager, Mr mohlake, I asked him where is the SMS, to say that my line has been reactivated, he said MTN doesnt send SMS's, he said I must restart my phone. I did so and line still not active, I called again and the lady said my line was suspended, no one opened the line, I gave her the history, she made me hold on and there I get an SMS saying that my line has been reactivated, Firstly there is no follow up from the first consultant, then Ms Jennifer lies to me about she will only take 2 seconds, thirdly the manager says MTN never ever sends SMS's to reactivate lines, I have been receiving this service for the past three years, and I am afraid it will not get any better because the culture at MTN is about bad service, I hope someone in a senior position can get this complaint because I feel in general that MTN are very innovative, they have a solid network, they made a positive difference in our country but yet some of their consultants are bringing their reputation down. Reference Number is ********** 533, please feel free to listen to the call recording and take necessary action.</p>