1 reviews | Active since Jan 2016
Pathetic Service
<p>So after weeks of back and forth with mtn about ending my contract and switching to prepaid back in DEC'15-JAN'16 it was finally resolved and the account settled. </p> <p> </p> <p>Or so I thought... Because now a year later and according to my credit report I still owe mtn. </p> <p>Its one thing to be *********** but to mess up someone's credit rating....</p> <p> </p> <p>After calls to the customer care line it was confirmed that I DO NOT have an outstanding balance with mtn. Their legal department just never updated their records ... for a year!!!</p> <p> </p> <p>And trying to get a hold of said legal department for the last two days has been its own personal hell.</p> <p> </p> <p>I need this sorted out and I want it done today! </p> <p> </p> <p>Enough is enough. Don't know why I'm still on this network. </p> <p> </p> <p>Definitely switch once this is sorted....</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***