Pathetic service

<p>Satuday the 25th I visited the MTN Branch (Ground Floor) at the Baywest Mall to apply for a new line for my 14 year old son. Whilst browsing through a book my eye immediately caught the Huawei p8 Lite for R159 as I was looking for something not too expensive for my son. Upon speaking to the agent regarding the deal he informed me it included 100 minutes airtime & 300 mb a month for the R159.00. I immediately handed all my documents as i thought it to be a good deal. We then requested a black handset. He informed us of the process to follow. The application woudl be submitted of which we will then receive an sms and after the 2nd sms notifying me of the approved deal that i should then make my way to the store to collect the phone. All of this was going to take 24 hours. 24 hours came and has past and we still didnt hear anything. Monday morning I received the 1st sms then the 2nd sms came. After work I made my way to the store to collect, but what a dissappointed when I got there I was told that it has not been finalized. He put through a request to port without us requesting any or even having informed us. It is now 3 days later and we still get the handset. I feel I as not correctly informed of both the product and the process involved,as I was informed by a different agent that the handset involved ONLY comes with airtime and NO DATA. I have never received such bad service - having been to the Branch 4 times and still no phone. The service received no doubt makes me question this network. I would never recommend this network to anyone. </p>