Pathetic service
<p>Cancelled my MTN contract on the 30 of October 2016 and I am still being debited in March 2017.</p> <p> </p> <p>Poor service from Beacon Bay branch where I attempted to move to prepaid. Just called MTN and they confirmed it was processed on the 19 of January...81 days after I cancelled...poor poor poor</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have evaluated your account with regards to late cancellation and adjusted a credit of R655.00 to write off the outstanding amount.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have evaluated your account with regards to late cancellation and adjusted a credit of R655.00 to write off the outstanding amount.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***